Introduction
Here at the Swift Group we understand that your leisure vehicle is at the heart of your holiday and our aim is for every member of the Swift Community to enjoy their leisure time and make many happy memories along the way. However, sometimes things can go wrong but we are here to help and we are committed to resolving issues quickly.
I am not happy and wish to make a complaint
Please raise your concerns with your Purchasing Dealership or Park in the first instance and give them the opportunity to resolve your complaint.
I have raised my complaint with my dealership/park and I'm not happy with the outcome
Please forward an email to our dedicated Customer Experience Team at enquiries@swiftleisure.co.uk and include your full details, chassis number and a full overview of your experience and complaint.
What happens next?
Your complaint will be allocated to a member of the team who will acknowledge receipt of your complaint within 5 working days and then proceed to carry out an investigation, this may mean you will receive a telephone call should the Customer Experience Representative need any further information.
Once the Customer Experience Representative has conclude their investigation you will receive a full response of their findings in writing.
Should a plan of action need to be put in to place to resolve any outstanding issues the Customer Experience Representative will work with your dealership or park to ensure you are kept updated.
What if I don't agree with the outcome of the investigation and I'm still unhappy
Your case will then be escalated to our Senior Management Team to be reviewed and a final decision made.
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